Elitarae™ focuses on practical automotive accessories designed to make everyday driving more organized, comfortable, and convenient.

Our product range includes solutions for seat-gap organization, center-console storage, phone mounting, backseat organization, in-car waste management, cup storage, sun protection, and other everyday vehicle needs.

Not every accessory will fit every vehicle in exactly the same way. Vehicle interiors differ in dimensions, vent styles, seat construction, console spacing, headrest design, and other features.

Please review the dimensions, installation method, compatibility information, and product images on the relevant product page before ordering.

Compare the product specifications and dimensions with the corresponding area of your vehicle before purchase.

If you are uncertain, contact service@elitarae.com with the product name and relevant vehicle information. Our team can help you review the available product details.

Many Elitarae™ products are designed for straightforward everyday installation and may not require professional tools. However, installation requirements vary by product.

Always follow the instructions supplied with the product. If installation affects vehicle controls, airbags, visibility, vents, or other safety-related areas, make sure the accessory does not interfere with safe vehicle operation.

We work to present product images accurately. Minor differences in color or appearance may occur because of lighting, photography, display settings, material characteristics, or normal manufacturing variations.

After a successful checkout, you should receive an order confirmation using the contact information provided during checkout.

Please check your spam or junk folder if you do not see the confirmation in your main inbox.

If you need to request an order cancellation or shipping-address change, please contact us within 12 hours after placing your order.

Once fulfillment has started or the shipment has been dispatched, we may no longer be able to modify or cancel the order.

Store transactions are processed in United States Dollars (USD). Your payment provider may apply its own currency conversion where applicable.

Orders are generally processed within 2–4 business days after payment confirmation.

During unusually busy periods or major holiday seasons, processing may take up to 5 business days.

Our current standard shipping fee is $5.99 per order.

Please review the amount displayed at checkout before completing your purchase.

Estimated delivery times after dispatch are:

• United States: 10–15 business days
• Canada / United Kingdom / Australia: 11–16 business days
• Other international destinations: 15–20 business days

These are estimated transit times rather than guaranteed delivery dates. Carrier operations, customs processing, public holidays, weather, and other circumstances may occasionally affect delivery.

Depending on inventory and destination, orders may be fulfilled through our own or partner fulfillment facilities. The location used to fulfill an order may therefore differ from our legal business registration address.

Yes. When tracking is available for your shipment, tracking information will be provided after the order has been dispatched.

Carrier tracking systems may require approximately 1–3 business days after label creation before the first movement or scan appears.

Contact us at service@elitarae.com with your order number and tracking information.

We will review the available shipping information and help determine the appropriate next step. If a shipment is confirmed lost in transit, we will provide an appropriate resolution.

First check the delivery location, mailbox, building reception, household members, and nearby safe-delivery areas.

If the package still cannot be located, contact us with your order details. We will review the available tracking and delivery information and assist with the appropriate next steps rather than automatically treating the case as closed.

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

For a standard preference-based return, the product should generally be unused, unmodified, and in the same general condition in which it was received.

Where reasonably applicable, please retain the original packaging, included components, accessories, and proof of purchase.

Contact service@elitarae.com before sending a product back.

Please include:

• Your order number.
• The product you wish to return.
• Your reason for requesting the return.
• Photos or videos where relevant to a damaged, defective, or incorrect item.

After approval, our support team will provide the applicable return instructions and return destination.

No. Please contact us before returning an item.

Our legal business registration address and the facility designated to receive returned merchandise may be different. After your return is approved, our support team will provide the correct return destination and instructions.

For eligible preference-based returns — for example, if you changed your mind or ordered the wrong item — the customer is generally responsible for return shipping.

If the product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution without additional return cost to you after verification.

Please contact us as soon as reasonably possible and include your order number, a description of the issue, and clear photos or videos where relevant.

After reviewing the issue, we will provide an appropriate solution, which may include replacement, refund, or return arrangements.

Once an authorized return has been received and inspected, approved refunds are issued to the original payment method within 10 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund after it has been issued.

Email: service@elitarae.com

Phone: +86 15264303946

Our listed business hours are 24 hours a day, 7 days a week.

Elitarae™ is owned and operated by Beijing Tangmai Technology Co., Ltd.

The Legal Representative / Owner is Tang Senchen.

For order-related questions, including your order number helps us identify the relevant purchase more efficiently.

For product problems, please also include the product name, a short description of the issue, and photos or videos where they help demonstrate the problem.