Return & Refund Policy
Company Name: Quanzhou Yinggu Trading Co., Ltd.
Email: service@elitarae.com
At Elitarae™, customer satisfaction is one of our top priorities. We want you to feel confident when shopping with us, and this Return & Refund Policy explains the process for returns, replacements, and refunds.
Please review the guidelines below to understand how we handle product returns and order-related concerns.
1. Return Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, the product must meet the following requirements:
✔ The item is in its original condition
✔ The product has not been used or installed
✔ All original packaging and accessories are included
✔ Proof of purchase or order information is provided
Items that show signs of use, damage caused by customers, or missing original components may not be eligible for return.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details if applicable
Once your request is reviewed and approved:
✔ We will provide return instructions
✔ You will receive the necessary return details
✔ Our team will guide you through the next steps
Important:
Please do not send items back before receiving return approval from Elitarae™. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and prepare every order before shipment. However, if your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
📷 Photos of the product
📦 Images of the packaging
📝 A brief description of the problem
After evaluation, we will provide an appropriate solution, which may include a replacement or other available options.
4. Items Not Eligible for Return
Certain products and situations may not qualify for returns, including:
- Products that have been used, installed, or modified
- Items damaged due to improper handling or misuse
- Products missing original packaging or accessories
- Clearance or promotional items marked as final sale
- Gift cards or non-physical items
If you are unsure whether your order qualifies, please contact our support team before submitting a return request.
5. Exchanges
If you would like to exchange your product for another item, the recommended process is:
- Request a return for the original item
- Wait for the return approval and inspection
- Place a new order for the replacement product
This allows us to process your exchange request more efficiently.
6. Refund Process
Once your returned item has been received and inspected, we will send you an update regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the processing period, please contact us at:
7. Return Shipping Information
Before sending any product back, customers must receive return authorization from Elitarae™.
Return instructions, including the return address and shipping details, will be provided after your request has been reviewed and approved.
Please do not ship returns to any address without prior confirmation.
Our Commitment
At Elitarae™, we are committed to providing reliable automotive accessories and a smooth shopping experience from purchase to after-sales support.
If you have any questions about returns, refunds, or your order, our customer service team is always ready to assist.
📧 Customer Support Email:
service@elitarae.com
Brand: Elitarae™
Company: Quanzhou Yinggu Trading Co., Ltd.
