Return & Refund Policy
Elitarae™ Return & Refund Policy
Our official business information and return terms are provided below so you can clearly understand who operates our store and how after-sales requests are handled.
A Clear Approach to Returns
We want you to understand your options if an Elitarae™ product does not work out as expected. This policy explains our return window, eligibility requirements, return process, shipping responsibilities, exchanges, and refund procedures.
When You Can Request a Return
Eligible products may be returned within 30 calendar days after delivery.
To help us verify your request, please retain your order confirmation or other proof of purchase.
Conditions for Standard Returns
For a standard preference-based return, the product should generally be returned in a condition suitable for inspection and resale.
To qualify, the item should be:
- Unused and in the same general condition in which it arrived.
- Not permanently installed, modified, altered, or damaged after delivery.
- Returned with the original packaging where reasonably applicable.
- Returned with included parts, accessories, manuals, or components.
- Accompanied by your order number or other proof of purchase.
Before installing or using an automotive accessory, we recommend confirming that it is appropriate for your intended vehicle and use. Products that have been permanently installed, modified, or damaged through customer use may not qualify as standard preference-based returns.
This does not limit your ability to contact us regarding a product that arrived damaged, defective, incorrect, or materially different from its description.
How to Start a Return
Before sending an item back, please contact our customer support team at:
To help us review your request efficiently, please provide:
- Your order number.
- The product you would like to return.
- The reason for your return request.
- Photos or videos where relevant, particularly for damaged, defective, or incorrect products.
After your request is reviewed and approved, our support team will provide the applicable return instructions and the correct return destination.
Products sent to an address without first contacting our support team may not reach the appropriate return facility and may delay the return process.
Where to Send an Approved Return
Please do not automatically send returns to our business registration address.
Our business registration address and the facility designated to receive returned merchandise may be different.
Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and instructions for your specific return.
Following the provided instructions helps ensure that your package can be identified and processed correctly when it arrives.
Who Pays for Return Shipping?
Preference-Based Returns
If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the applicable return shipping cost.
Our Error or Product Issue
If an item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you after the issue is verified.
Original outbound shipping charges are generally not refundable for preference-based returns unless required by applicable law or the return results from our error.
Problems With Your Order
Please inspect your order after delivery. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible.
Send your order number, a description of the issue, and clear photographs or videos where relevant to:
We will review the information and provide an appropriate solution. Depending on the circumstances, this may include replacement, refund, or return arrangements.
Items That May Not Qualify for Standard Returns
Certain products or circumstances may not qualify for a standard preference-based return. Examples may include:
- Products that have been used beyond reasonable inspection.
- Items that have been permanently installed or modified.
- Products damaged through misuse, improper installation, or customer handling.
- Items returned with significant parts or accessories missing.
- Customized or personalized products, where applicable.
- Gift cards or other non-physical products, where applicable.
- Items specifically identified as final sale before purchase, where permitted by law.
These exclusions do not remove rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, incorrect, or misdescribed goods.
Exchange Requests
If you would like a different product, size, style, or compatible option, please contact us first so we can review the circumstances.
Where a direct exchange is not available, the simplest process may be to return the eligible original product under this policy and place a separate order for the product you prefer.
European Union Cooling-Off Rights
If applicable to your purchase, customers in the European Union may have statutory rights to cancel certain distance purchases within 14 days without providing a reason.
These statutory rights apply independently of our standard 30-day return policy and are subject to applicable legal requirements and exceptions.
Nothing in this policy is intended to limit mandatory consumer rights that cannot legally be excluded.
How Refunds Are Issued
After an authorized return reaches the designated return facility, the item will be reviewed according to the applicable return conditions.
We will notify you regarding the status of your refund after the return has been received and inspected.
If your refund is approved:
- The refund will be issued to the original payment method.
- Approved refunds are issued within 10 business days after the returned item has been received and inspected.
- Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refunded amount after we issue it.
If more than 15 business days have passed after we confirm that your refund was approved and issued, please contact:
Packaging & Return Tracking
When returning an approved item, please package it securely and follow the return instructions provided by our support team.
For customer-arranged preference-based returns, we recommend using a shipping service that provides tracking or other proof of shipment. Please retain your shipping receipt and tracking information until your return has been completed.
Need Help With a Return or Refund?
Contact Elitarae™ Customer Support before sending your product back. Please include your order number and relevant details so we can review your request and provide the appropriate return instructions.
service@elitarae.comPhone: +86 15264303946 | Business Hours: 24/7