Eligibility & Account Responsibilities

You may use our Services only where permitted by applicable law. By making a purchase, you represent that you have the legal capacity required to enter into the transaction in your jurisdiction.

When using our store, you may be asked to provide information such as your name, email address, billing details, payment information, and shipping address.

You agree that information you provide will be accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Product Information & Availability

Elitarae™ offers automotive accessories intended to improve organization, convenience, comfort, and everyday vehicle use.

We make reasonable efforts to present product descriptions, specifications, images, dimensions, compatibility information, and other details accurately.

However, colors and appearance may vary slightly depending on lighting, photography, screen settings, device displays, or manufacturing variations.

Product availability, specifications, packaging, and assortment may change from time to time. We may discontinue or limit a product when reasonably necessary.

Placing & Accepting Orders

Submitting an order represents your request to purchase the products shown in your checkout.

An order may be subject to payment authorization, inventory availability, fraud-prevention review, shipping restrictions, and other reasonable verification procedures before fulfillment.

If we cannot accept or fulfill an order, we will make reasonable efforts to notify you using the contact information associated with the order.

Please review product selections, quantities, shipping details, and billing information carefully before completing checkout.

Order Changes & Cancellations

If you need to request a cancellation or shipping-address change, contact us within 12 hours after placing your order. Requests cannot be guaranteed once fulfillment has begun or the shipment has been dispatched.

Prices, Charges & Payment Information

Product prices and promotions may change from time to time. The applicable product price is the amount presented during checkout when your order is submitted, subject to correction of genuine errors where permitted by law.

Store transactions are processed in United States Dollars (USD).

Unless expressly included, displayed product prices may not include shipping charges, taxes, customs duties, import fees, or other destination-specific charges.

You agree to provide accurate and authorized payment and billing information when completing a purchase.

Shipping & Delivery

Orders are generally processed within 2–4 business days after payment confirmation. During unusually high-volume periods, processing may take up to 5 business days.

A standard flat shipping fee of $5.99 applies to orders under our current Shipping Policy.

Estimated delivery after dispatch:

• United States: 10–15 business days
• Canada / United Kingdom / Australia: 11–16 business days
• Other international destinations: 15–20 business days

Delivery dates are estimates and may be affected by carrier operations, customs processing, weather, public holidays, or other circumstances outside normal operations.

Depending on inventory and destination, orders may be fulfilled from our own or partner fulfillment facilities. Fulfillment locations may therefore differ from our legal business registration address.

If tracking has not updated for an extended period, a shipment appears lost, or a package is marked delivered but cannot be located, contact us at service@elitarae.com so we can review the available information and assist with the appropriate next steps.

Returns, Refunds & Product Issues

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

For preference-based returns, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us so we can review the issue and provide an appropriate replacement, refund, or return solution without additional return cost to the customer for a verified merchant or fulfillment error.

Approved refunds are returned to the original payment method within 10 business days after the authorized returned item has been received and inspected.

Brand & Website Content

Unless otherwise indicated, the Elitarae™ brand identity and the original website content made available through our store are owned by or licensed to Beijing Tangmai Technology Co., Ltd. and are protected by applicable intellectual property laws.

You may use website content for ordinary personal and non-commercial browsing purposes.

Without appropriate authorization, you may not reproduce, republish, distribute, commercially exploit, modify, or create unauthorized derivative uses of protected website materials.

Third-party names, trademarks, logos, and other intellectual property remain the property of their respective owners.

External Tools, Providers & Links

Our website may use or provide access to services operated by third parties, including payment services, logistics providers, analytics services, or other technical tools.

We may also provide links to third-party websites for convenience. Third-party services operate under their own terms and privacy practices.

We encourage you to review the applicable terms and policies before using a third-party service or completing a transaction outside our store.

Our Relationship With Shopify

Our online store is powered by Shopify, which provides technology that enables us to operate and deliver our online shopping experience.

Purchases made through the Elitarae™ store are transactions between you and the merchant operating Elitarae™, Beijing Tangmai Technology Co., Ltd. Shopify provides the ecommerce platform and is not the seller of Elitarae™ products.

Personal Information

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable privacy requirements.

Because our online store uses third-party ecommerce and service infrastructure, information necessary to provide our Services may also be processed by Shopify and other service providers involved in checkout, payment, fulfillment, analytics, or related operations.

Reviews, Suggestions & Feedback

If you voluntarily submit a product review, suggestion, photograph, comment, or other feedback, you confirm that you have the right to provide that material and that it does not unlawfully infringe the rights of another person.

Where permitted by law, you grant us permission to use voluntarily submitted feedback for legitimate business purposes such as improving, operating, or promoting our Services.

Feedback must not contain unlawful, abusive, misleading, defamatory, malicious, or rights-infringing material.

Errors & Updates

Despite reasonable efforts to maintain accurate information, occasional typographical errors, outdated information, or inaccuracies may occur in product descriptions, availability, pricing, promotions, shipping information, or other website content.

We may correct genuine errors and update information when reasonably necessary, subject to applicable consumer protection laws and obligations relating to completed purchases.

Prohibited Activities

You may not use our Services to:

• Engage in unlawful, fraudulent, or malicious activity.
• Violate another person's intellectual property or privacy rights.
• Transmit malware, viruses, or harmful code.
• Attempt to bypass website or payment security measures.
• Collect personal information about others without authorization.
• Send spam or deceptive communications through the Services.
• Impersonate another individual or organization.
• Scrape, disrupt, overload, or interfere with the operation or security of the website without authorization.

We may restrict access where reasonably necessary to protect our customers, Services, legal rights, or security.

Termination or Restriction of Access

We may suspend or restrict access to the Services where we reasonably believe these Terms have been materially violated, fraudulent or unlawful activity has occurred, or action is necessary to protect the security and integrity of the Services.

Obligations that by their nature should continue after termination will remain effective where applicable.

Website Availability & Warranties

We work to provide reliable website access and accurate product information, but we cannot guarantee that every feature of the Services will always be uninterrupted, error-free, or available.

To the extent permitted by applicable law, the Services are provided on an “as available” basis. Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Beijing Tangmai Technology Co., Ltd., its personnel, service providers, and business partners will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the Services where such liability may legally be limited.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded, or to remove mandatory consumer rights available under applicable law.

Your Responsibilities

To the extent permitted by applicable law, you agree to be responsible for claims or losses arising from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person's legal rights.

Validity of Remaining Terms

If a provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or severed to the extent necessary while the remaining provisions continue in effect, where permitted by applicable law.

Entire Agreement & Waiver

These Terms, together with policies incorporated or referenced through our website, form the agreement governing your use of the applicable Services.

A failure to enforce a provision on one occasion does not automatically waive the right to enforce that provision later.

Transfer of Rights

You may not transfer your rights or obligations under these Terms where such transfer would materially affect the operation of the agreement without our consent.

We may transfer rights or obligations associated with the Services as part of a lawful business restructuring, transfer, or similar transaction, subject to applicable law.

Governing Law

These Terms and your use of the Services are governed by applicable laws and regulations relevant to Beijing Tangmai Technology Co., Ltd. and the transaction, subject to any mandatory consumer protection rights that apply in your place of residence.

Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be waived or restricted.

Changes to These Terms

We may revise these Terms when necessary to reflect changes to our Services, business operations, legal obligations, or store procedures.

The current version will be made available on this page. Where required by applicable law, material changes will be communicated appropriately.

Questions About These Terms

If you have questions about these Terms of Service, an order, or another store policy, please contact Elitarae™ Customer Support.