Processing Time & Shipping Fee

After payment is successfully confirmed, your order enters our processing workflow for verification, preparation, quality checks, and packaging before dispatch.

Peak Seasons

During holidays, major sales events, New Year periods, or other unusually high-volume periods, order processing may require up to 5 business days.

Shipping Charge

A flat shipping fee of $5.99 applies to each order, regardless of destination.

Estimated Transit Times

Delivery time begins after your order has been processed and dispatched. Estimated transit times vary according to the destination, carrier network, customs processing, and local delivery conditions.

These timeframes are estimates rather than guaranteed arrival dates. Weather, customs reviews, carrier disruptions, public holidays, remote-area delivery, or other circumstances outside normal operations may affect delivery.

Shipping Origin

Elitarae™ works with fulfillment and logistics partners to serve customers in different destinations.

Orders may be dispatched from our own or partner facilities depending on inventory availability, product location, and the delivery destination. As a result, the fulfillment location for an order may differ from our legal business registration address.

If an order contains multiple products, items may occasionally be shipped separately when they are fulfilled from different facilities.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation to the email address provided at checkout. Where tracking is available, the confirmation will include your tracking information.

• Tracking activity may require approximately 1–3 business days to appear after the shipping label is created.
• A short delay between dispatch and the first carrier scan does not necessarily mean that the shipment has stopped moving.
• Please make sure the email address entered during checkout is accurate so you can receive shipping updates.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated during checkout, international shipments are sent on a Delivered Duty Unpaid (DDU) basis. Any applicable import duties or taxes charged by local authorities are the customer's responsibility.

Customs processing is controlled by the relevant authorities and may occasionally extend the delivery timeframe. Elitarae™ will assist with available shipment information where reasonably possible, but customs decisions and processing times are outside our direct control.

Modifications & Cancellations

We begin preparing orders shortly after they are received. If you notice an incorrect shipping address, need to request an order change, or would like to cancel your purchase, please contact us within 12 hours of placing the order.

Email: service@elitarae.com

Please include your order number and the email address used during checkout. We will review your request as quickly as possible.

If an order has already entered fulfillment or has been dispatched, we may no longer be able to modify or cancel it. In that situation, applicable return procedures may be available after delivery.

Delayed, Lost, Damaged or Incorrect Shipments

Delayed Tracking

If your tracking information has not changed for an extended period, or your order has exceeded the estimated delivery timeframe, please contact us with your order number. We will review the available tracking information and help determine the appropriate next step.

Lost in Transit

If the carrier confirms that a shipment has been lost in transit, please contact our customer support team. After verification, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

Damaged or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact service@elitarae.com within 72 hours after delivery.

Please include your order number, a description of the issue, and clear photos or videos where relevant. After reviewing the request, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer for verified merchant or fulfillment errors.

Package Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location and with household members or building staff where applicable. You may then contact us so we can review the shipment information and assist with the next appropriate steps.

Shipping Address Information

Customers should review their shipping information carefully before completing checkout. Please provide a complete address, including apartment, suite, unit, or other delivery details where applicable.

If you discover an address error after placing your order, contact us within the 12-hour modification period. Address changes cannot be guaranteed after fulfillment has started.